Dana, Daniel <br/><br/>
Conflict resolution :  mediation tools for everyday worklife /  [book] 
Daniel Dana 
 - New York :  McGraw-Hill,  c2001. 
 - xii, 169 p. 
 - A briefcase book .
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>0071364315 (acidfree paper) 9780071364317 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Mediation<br/>Interpersonal conflict
<br/><br/><label>LC Class. No.: </label>HD42  / .D358 2001