TY  - BOOK
AU  - Haynes,John M.
AU  - Haynes,Gretchen L.
AU  - Fong,Larry Sun
TI  - Mediation: positive conflict management 
SN  - 0791459519 (alk. paper)
AV  - HM1126 .H39 2004
PY  - 2004///
CY  - Albany
PB  - State University of New York Press
KW  - Conflict management
KW  - Mediation
N1  - Includes bibliographical references (p. 271-272) and index
ER  -