TY  - BOOK
AU  - Costantino,Cathy A.
AU  - Merchant,Christina Sickles
TI  - Designing conflict management systems: a guide to creating productive and healthy organizations 
SN  - 0787901628 (alk. paper)
AV  - HD42 .C68
PY  - 1996///
CY  - San Francisco
PB  - Jossey-Bass Publishers
KW  - Conflict management
N1  - Includes bibliographical references (p. 245-246) and index
ER  -