TY  - BOOK
AU  - Anderson,Kristin
AU  - Kerr,Carol
TI  - Customer relationship management
SN  - 0071379541
AV  - HF5415.5 .A547
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations
N1  - Includes index
UR  - http://www.loc.gov/catdir/description/mh051/2002277589.html
UR  - http://www.loc.gov/catdir/bios/mh051/2002277589.html
ER  -