Futrell, Charles <br/><br/>
ABC's of relationship selling through service /  [book] 
Charles M. Futrell 
 - 10th ed. 
 - Boston :  McGraw-Hill/Irwin,  c2011. 
<br/><br/>Includes bibliographical references (p. 525-538) and index 
<br/><br/><label>ISBN: </label>0073404844 9780073404844 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling
<br/><br/><label>LC Class. No.: </label>HF5438.25  / .F868 2011