TY  - BOOK
AU  - Finnegan,David Jesse
TI  - Implementing CRM: from technology to knowledge
SN  - 97800470065266
AV  - HF5415.5 .F563 2007
PY  - 2007///
CY  - NJ
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Management
KW  - Customer services
ER  -