TY  - BOOK
AU  - Metters,Richard
TI  - Successful service operations management
SN  - 0324314477 (ISE package)
AV  - HF5415.5 .S942 2006
PY  - 2006///
CY  - Mason, Ohio
PB  - Thomson/South-Western
KW  - Customer services
KW  - Management
KW  - Case studies
N1  - With 1 computer laser optical disk. Kept in the special collection
ER  -