Successful service operations management /  [book] 
Richard Metters ... [et al.] 
 - 2nd ed 
 - Mason, Ohio :  Thomson/South-Western,  c2006. 
 - xxii, 406 p. :  ill. (some col.), maps 
<br/><br/> With 1 computer laser optical disk. Kept in the special collection 
<br/><br/><label>ISBN: </label>0324314477 (ISE package) 0324314531 (ISE core text) 0324224389 (core text) 0324224397 (student CD) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management<br/>Customer services--Case studies--Case studies
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .S942 2006