Kandampully, Jay <br/><br/>
Services management :  the new paradigm in hospitality /  [book] 
Jay A. Kandampully 
 - Upper Saddle River, N.J. :  Pearson Prentice Hall,  c2007. 
 - xv, 378 p. :  ill 
<br/><br/>Includes bibliographical references (p. [348]-368) and index 
<br/><br/><label>ISBN: </label>0131916548 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management
<br/><br/><label>LC Class. No.: </label>TX911.3.M27  / K16