TY  - BOOK
ED  - School of Business Management Nanyang Polytechnic
TI  - Customer relationship management (BM0169)
SN  - 9810676670
AV  - HF5415.5 .C987
PY  - 2006///
CY  - Singapore
PB  - Pearson Education Sounth Asia
KW  - Customer relations
N1  - Includes index
ER  -