TY - BOOK AU - Obermayer,James W. TI - Managing sales leads: turning cold prospects into hot customers SN - 0324205465 AV - HF5438.4 .O24 2007 PY - 2007/// CY - [Chicago, Ill.], Mason, Ohio, [Chicago, Ill.] PB - Racom Communications, Thomson/South-Western, Racom Communications KW - Sales management N1 - Includes bibliographical references and index ER -