Lucas, Robert W. <br/><br/>
Customer service :  skills for success /  [book] 
Robert W. Lucas 
 - 4th ed. 
 - Boston :  McGraw-Hill,  c2009. 
 - xx, 294 p. :  ill. (some col.) 
<br/><br/>Includes bibliographical references (p. 288) and index 
<br/><br/><label>ISBN: </label>9780073545448 (alk. paper) 0073545449 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .L962 2009