TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer service: career success through customer Loyalty 
SN  - 0132236583
AV  - HF5415.5 .T513 2008
PY  - 2008///
CY  - Upper Saddle River, N.J.
PB  - Pearson Education Ltd.
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - Includes bibliographical references and index
ER  -