Timm, Paul R. <br/><br/>
Customer service :  career success through customer Loyalty /  [book] 
Paul R. Timm 
 - 4th ed. 
 - Upper Saddle River, N.J. :  Pearson Education Ltd.,  2008. 
 - xviii, 281 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0132236583 9780132236584 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction<br/>Customer relations<br/>Success in business
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .T513 2008