TY  - BOOK
AU  - Ukens,Lorraine L.
TI  - 101 ways to improve customer service: training, tools, tips, and techniques 
SN  - 9780787982003
AV  - HF5415.5 .U44
PY  - 2007///
CY  - Hoboken, NJ, Hoboken, NJ
PB  - J. Wiley & Sons Inc., J. Wiley & Sons Inc.
KW  - Customer services
KW  - Employees
KW  - Training of
ER  -