Ukens, Lorraine L. <br/><br/>
101 ways to improve customer service :  training, tools, tips, and techniques /  [book] 
 One hundred and one ways to improve customer service 
Lorraine L. Ukens 
 - Hoboken, NJ :  Hoboken, NJ :  J. Wiley & Sons Inc.,  J. Wiley & Sons Inc.,  c2007. 
 - xxiv, 366 p. :  ill. +  1 CD-ROM (4 3/4 in.) 
<br/><br/><label>ISBN: </label>9780787982003 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Employees--Training of.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .U44