TY - BOOK AU - Thill,John V. AU - Bov,Courtland L. TI - Excellence in business communication SN - 9780136157502 (alk. paper) AV - HF5718.2 T348 2008 PY - 2008/// CY - Upper Saddle River, N.J. PB - Pearson Prentice Hall KW - Business communication KW - United States KW - Case studies N1 - Includes bibliographical references and index ER -