TY  - BOOK
AU  - Fitzsimmons,James A.
AU  - Fitzsimmons,Mona J.
TI  - Service management: operations, strategy, and information technology 
SN  - 0071263462
AV  - HD9980.5 .F49 2008
PY  - 2008///
CY  - Boston
PB  - McGraw-Hill
KW  - Service industries
KW  - Management
ER  -