Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, and information technology /  [book] 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 6th ed 
 - Boston :  McGraw-Hill,  2008. 
 - xiv, 537 p. :  ill. (some col.)+  1 CD-Rom 
<br/><br/><label>ISBN: </label>0071263462 9780071263467 9780077228491 007126346D (CD-ROM) 978007126346D (CD-ROM) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .F49 2008