TY  - BOOK
AU  - George,Stephen
AU  - Thomas,Chris
AU  - Weimerskirch,Arnold
TI  - Process improvement and quality management in the retail industry
SN  - 0471723231 (pbk.)
AV  - HD62.15 .G462 2006
PY  - 2006///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Total quality management
KW  - Retail trade
KW  - Management
N1  - Includes bibliographical references and index
ER  -