George, Stephen,  1948- <br/><br/>
Process improvement and quality management in the retail industry /  [book] 
Stephen George, Chris Thomas, Arnold Weimerskirch 
 - Hoboken, N.J. :  Wiley,  c2006. 
 - xiii, 242 p. :  ill. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>0471723231 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Retail trade--Management
<br/><br/><label>LC Class. No.: </label>HD62.15  / .G462 2006