TY - BOOK AU - Acuff,Jerry AU - Wood,Wally TI - Stop acting like a seller and start thinking like a buyer: improve sales effectiveness by helping customers buy SN - 9780470068342 (cloth) AV - HF5438.25 .A28 2007 PY - 2007/// CY - Hoboken, N.J. PB - John Wiley KW - Selling KW - Customer relations N1 - Includes bibliographical references (p. 247-248) and index; Start with the right mindset -- If people love to buy, we should help them buy -- Eight laws of sales intent -- Build your knowledge, messaging, relationships -- Develop interest so customers will hear you -- Engage customers in meaningful dialogue -- Learn the situation/problem/challenge -- Tell your story -- Ask for a commitment -- How to build positive, productive business relationships -- Your business development drives your future ER -