TY  - BOOK
AU  - DiVanna,Joseph A.
TI  - The future of retail banking: delivering value to global customers 
SN  - 1403911266
AV  - HG1601 .D58
PY  - 2003///
CY  - New York
PB  - Palgrave Macmillan
KW  - Banks and banking
KW  - Financial services industry
KW  - Customer services
KW  - Management
KW  - Value
N1  - Includes bibliographical references and index
ER  -