TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley B.
TI  - Quality management: introduction to total quality management for production, processing, and services 
SN  - 0131971344
AV  - HD62.15 .G64 2006
PY  - 2006///
CY  - Upper Saddle River, N.J.
PB  - Pearson/Prentice Hall
KW  - Total quality management
ER  -