Goetsch, David L.,  1950- <br/><br/>
Quality management :  introduction to total quality management for production, processing, and services /  [book] 
David L. Goetsch, Stanley B. Davis 
 - 5th ed. 
 - Upper Saddle River, N.J. :  Pearson/Prentice Hall,  c2006. 
 - xviii, 814 p. :  ill. 
<br/><br/><label>ISBN: </label>0131971344 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management
<br/><br/><label>LC Class. No.: </label>HD62.15  / .G64 2006