Conflict management : a practical guide to developing negotiation strategies / [book]
Barbara A. Budjac Corvette
- Upper Saddle River, NJ : Pearson Prentice Hall, c2007.
- xxiii, 306 p. : ill.
Includes bibliographical references (p. 293-302) and index
Defining negotiation and its components -- Personality -- Conflict -- Negotiation style -- Key negotiating temperaments -- Communicating in negotiation -- A note on cultural and gender differences -- Interests and goals in negotiation -- Understanding the importance of perception in negotiation -- Effects of power in negotiation -- Asserting yourself -- Principles of persuasion -- Rules of negotiation and common mistakes -- The negotiation process and preparation -- Alternative styles, strategies, and techniques of negotiation -- Team negotiation -- Negotiation in leadership and public relations -- Third-party intervention -- Using your personal negotiating power -- Post-negotiation evaluation
0131193236
Conflict management Negotiation in business Strategic planning