TY  - BOOK
AU  - Freemantle,David
TI  - The eight suns of Asian service: practising outstanding customer service in Asia 
SN  - 0130083704 (pbk.)
PY  - 2003///
CY  - Singapore
PB  - Prentice Hall
KW  - Customer services
KW  - Asia
KW  - Service industries
ER  -