Strategy maps : converting intangible assets into tangible outcomes / Robert S. Kaplan and David P. Norton [book]

Creating the strategy-focused organization -- How mobil became a strategy-focused organization -- Building strategy maps -- Building strategy maps in private sector companies -- Strategy scorecards in nonprofit, government, and health care organizations -- Creating business unit synergy -- Creating synergy through shared services -- Creating strategic awareness -- Defining personal and team objectives -- The balanced paycheck -- Planning and budgeting -- Feedback and learning -- Leadership and mobilization --Avoiding the pitfalls