Customer Experience 3. 0 : (ระเบียนเลขที่ 835294)
| 000 -LEADER | |
|---|---|
| fixed length control field | 02908nam a22003133i 4500 |
| 001 - CONTROL NUMBER | |
| control field | 835294 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20230423231749.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr cnu|||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211027s2014 xx o ||||0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780814433881 |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | PIMLIB |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .G653C |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Goodman, John. |
| 9 (RLIN) | 67447 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer Experience 3. 0 : |
| Remainder of title | High-Profit Strategies in the Age of Techno Service. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 1st ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | American Management Association, |
| Date of publication, distribution, etc. | 2014. |
| -- | 36381 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 244 pages ; |
| Dimensions | 24 cm |
| 449 ## - | |
| -- | New Arrivals Nov 2021 |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Intro -- Title -- Copyright -- Contents -- Foreword -- Introduction: Why Customer Experience 3.0? -- Section One: The Customer and the Implications of Customer Experience -- Section Two: Designing the End-to-End Customer Experience -- Section Three: Key Issues of Implementation -- Section One The Customer and the Implications of Customer Experience -- 1 Why Good Service Might Not Result in a Great Experience -- Understanding Customer Expectations -- No Unpleasant Surprises -- Identifying Sources of Customer Dissatisfaction and Uncertainty -- No News Is Not Necessarily Good News -- Why Your Current CE Is Leaving Huge Amounts of Money on the Table -- Leveraging Technology for a Great Customer Experience -- Eliminating Unpleasant Surprises -- Getting Started: Questions to Ask Yourself About Moving Your Company Out of Complacency -- Key Takeaways -- 2 More Than People: Customer Experience = People + Process + Technology -- Delivering a Great Customer Experience: A Four-Part Framework -- Applying Technology During Each Phase of the CE Framework -- Metrics to Measure and Manage Customer Experience Effectiveness -- Getting Started: Questions to Ask Yourself About Your Existing CE -- Key Takeaways -- 3 Jump-Starting Action by Quantifying the Revenue Cost of Inaction -- Why Executives Believe a Great CE Is More Costly Than a Good CE -- Measuring the Revenue Impact of a Great CE -- Calculating the Top-Line Payoff of an Improved CE -- Quantifying the Savings of a Great CE -- Convincing the CFO -- Picking Your Battles -- Getting Started: Questions to Ask Yourself About Your Business Case for CE -- Key Takeaways -- Section Two Designing the End-to-End Customer Experience -- 4 Do It Right the First Time (DIRFT) -- DIRFT: The Essential Steps -- Building a Flexible, Customer-Focused Culture That Delivers DIRFT -- DIRFT with Flexibility. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Your customers are expecting seamless customer service experiences. You can't afford to give them anything less. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 9 (RLIN) | 41360 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services -- Technological innovations. |
| 9 (RLIN) | 67448 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 29915 |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | 0050 หนังสือได้รับบริจาค |
| 9 (RLIN) | 9762 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | หนังสือ |
| 988 ## - | |
| -- | 835294 |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) | |
| -- | siriporn |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Shelving control number | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| In Cataloging | หนังสือภาษาอังกฤษ | PIM Creative Learning Space | PIM Creative Learning Space | English Book Shelves | 22/01/2022 | บริจาคโดย CPALL Knowledge Center | 1.00 | HF5415.5 .G653C 2014 | 32550000512997 | 23/04/2023 | 0.00 | 23/04/2023 | หนังสือ |
