Be our guest : perfecting the art of customer service /

Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Robert A. Iger. - New York : Disney Editions, 2011. - xvi, 208 p. : ill. ; 24 cm.

Includes bibliographical references and index.

9781423145844


Amusement parks--Customer services--Orlando.


Walt Disney World (Fla.)

GV1853.3.F62 / .W3417