มุมมองปกติ มุมมองแบบ MARC มุมมองแบบ ISBD

Shankman, Peter.

Zombie loyalists : using great service to create rabid fans / Peter Shankman. - New York : Palgrave Macmillan, 2015. - 248 pages : illustrations ; 25 cm

ISBN: 9781137279668 (alk. paper)

Subjects--Topical Terms:
Customer services.
Customer relations.
Customer loyalty.

LC Class. No.: HF5415.5 / .S519Z