Service management : operations, strategy, information technology /
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 9th ed. - New York : McGraw-Hill, 2018. - 520 p. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and index.
9781260092424 1260092429
Service industries--Management.
HD9980.5 / .F549S
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 9th ed. - New York : McGraw-Hill, 2018. - 520 p. : ill. ; 28 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
Includes bibliographical references and index.
9781260092424 1260092429
Service industries--Management.
HD9980.5 / .F549S
