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Lucas, Robert W.

Customer service : skills for success / Robert W. Lucas. - 7th ed. - New York : McGraw-Hill, 2018. - 453 p. : ill. ; 26 cm. - Connect, learn, succeed. .

Includes bibliographical references and index.

ISBN: 9781260092509

Subjects--Topical Terms:
Customer services.

LC Class. No.: HF5415.5 / .L962C