The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture
Spector, Robert,
The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture [book] Spector, Robert and Reeves, Breanne O. - 3rd ed. - Hoboken, New Jersey : Wiley., 2017. - 192 p.
Includes bibliographical references and index
9781119375357
Customer services
Consumer satisfaction
Customer relations
Success in business
HF5415.5 / .S741N
The Nordstrom Way to Customer Experience Excellence : Creating a Values-Driven Service Culture [book] Spector, Robert and Reeves, Breanne O. - 3rd ed. - Hoboken, New Jersey : Wiley., 2017. - 192 p.
Includes bibliographical references and index
9781119375357
Customer services
Consumer satisfaction
Customer relations
Success in business
HF5415.5 / .S741N
