Services marketing: people, technology, strategy
Lovelock, Christopher H.
Services marketing: people, technology, strategy Services marketing - Eighth edition - New Jersey : World Scientific, 2016. - 783 p
9781944659011
Marketing--Management.
Professions--Marketing.
Service industries--Marketing.
Customer services--Marketing.
HF5415.13 / .L589S
Services marketing: people, technology, strategy Services marketing - Eighth edition - New Jersey : World Scientific, 2016. - 783 p
9781944659011
Marketing--Management.
Professions--Marketing.
Service industries--Marketing.
Customer services--Marketing.
HF5415.13 / .L589S