High performance operations : leverage compliance to lower costs, increase profits, and gain competitive advantage /
Glazer, Hillel, 1968-
High performance operations : leverage compliance to lower costs, increase profits, and gain competitive advantage / [book] Hillel Glazer - Upper Saddle River, N.J. : FT Press, c2012. - xix, 246 p. : ill.
Includes bibliographical references (p. 235) and index
Flying a business -- The approach: an overview -- The bureaucracy of compliance -- High performance of excellence -- Regulation and compliance -- The man vs. the money -- Focusing on the wrong target -- Secret sauce -- Value, customer satisfaction, profit -- The solution: defining and sustaining value -- Operational excellence -- Services -- The price -- Systems thinking and process engineering -- Sanity checks and fringe concepts -- Finishing touches -- Back to the future : a retrospective
9780132779883 (hardback : alk. paper) 0132779889 (hardback : alk. paper)
Organizational effectiveness
Systems engineering
Cost
Profit
HD58.9 / .G593H 2012
High performance operations : leverage compliance to lower costs, increase profits, and gain competitive advantage / [book] Hillel Glazer - Upper Saddle River, N.J. : FT Press, c2012. - xix, 246 p. : ill.
Includes bibliographical references (p. 235) and index
Flying a business -- The approach: an overview -- The bureaucracy of compliance -- High performance of excellence -- Regulation and compliance -- The man vs. the money -- Focusing on the wrong target -- Secret sauce -- Value, customer satisfaction, profit -- The solution: defining and sustaining value -- Operational excellence -- Services -- The price -- Systems thinking and process engineering -- Sanity checks and fringe concepts -- Finishing touches -- Back to the future : a retrospective
9780132779883 (hardback : alk. paper) 0132779889 (hardback : alk. paper)
Organizational effectiveness
Systems engineering
Cost
Profit
HD58.9 / .G593H 2012
