Marketing communications : integrating offline and online with social media /

Smith, P. R. 1957-

Marketing communications : integrating offline and online with social media / [book] PR Smith & Ze Zook - 5th ed. - Philadelphia, PA : Kogan Page, 2011. - xviii, 483 p.

Includes index

New marketing communications -- Branding -- Customer relationship management -- Customer psychology/ buyer behaviour -- Customer communications theory -- Marketing communications research -- Media buying and planning -- Marketing communications agencies -- International marketing communications -- Marketing communications plan -- Marketing communications laws and regulations -- Communications tools -- Selling and sales management -- Advertising -- Pr (including viral marketing) -- Sponsorship -- Sales promotions -- Direct mail -- Exhibitions and conferences -- Merchandising and pos -- Packaging -- Websites and social media

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Communication in marketing

HF5415.123 / .S656 2011