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Allen, Gemmy S.

Management : an approach to customer expectations / [book] Gemmy S. Allen, Warren R. Plunkett, Raymond F. Attner - 10th ed. - Australia : South-Western, CENGAGE Learning, 2013. - xxiii, 717 p. : ill.

Reference: p. 669-685

ISBN: 9780538480550 (Internation ed.) 0538480556

Subjects--Topical Terms:
Management

LC Class. No.: HD31 / .A425 2013