มุมมองปกติ มุมมองแบบ MARC มุมมองแบบ ISBD

Anderson, Kristin, 1962-

Customer relationship management / [book] Kristin Anderson, Carol Kerr - New York : McGraw-Hill, c2002. - xii, 164 p. : ill - A briefcase book .

Includes index

ISBN: 0071379541

Subjects--Topical Terms:
Customer relations

LC Class. No.: HF5415.5 / .A547