มุมมองปกติ มุมมองแบบ MARC มุมมองแบบ ISBD

Finnegan, David Jesse

Implementing CRM : from technology to knowledge [book] Davud Finnegan ; Leslie P. Wilcocks - NJ : John Wiley & Sons, c2007. - xiii, 327 p. : ill.

ISBN: 97800470065266

Subjects--Topical Terms:
Customer relations--Management
Customer services

LC Class. No.: HF5415.5 / .F563 2007