Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / [book] James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed - Boston : McGraw-Hill, 2006. - xiv, 605 p. : ill. (some col.)
With 1 computer laser optical disk. Kept in the special collection
0071244409 007124440D (CD-ROM)
Service industries--Management
HD9980.5 / .F49 2006
Service management : operations, strategy, and information technology / [book] James A. Fitzsimmons, Mona J. Fitzsimmons - 5th ed - Boston : McGraw-Hill, 2006. - xiv, 605 p. : ill. (some col.)
With 1 computer laser optical disk. Kept in the special collection
0071244409 007124440D (CD-ROM)
Service industries--Management
HD9980.5 / .F49 2006
