มุมมองปกติ มุมมองแบบ MARC มุมมองแบบ ISBD

Successful service operations management / [book] Richard Metters ... [et al.] - 2nd ed - Mason, Ohio : Thomson/South-Western, c2006. - xxii, 406 p. : ill. (some col.), maps

With 1 computer laser optical disk. Kept in the special collection

ISBN: 0324314477 (ISE package) 0324314531 (ISE core text) 0324224389 (core text) 0324224397 (student CD)

Subjects--Topical Terms:
Customer services--Management
Customer services--Case studies--Case studies

LC Class. No.: HF5415.5 / .S942 2006