Services management : the new paradigm in hospitality /
Kandampully, Jay
Services management : the new paradigm in hospitality / [book] Jay A. Kandampully - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xv, 378 p. : ill
Includes bibliographical references (p. [348]-368) and index
0131916548
Hospitality industry--Management
TX911.3.M27 / K16
Services management : the new paradigm in hospitality / [book] Jay A. Kandampully - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xv, 378 p. : ill
Includes bibliographical references (p. [348]-368) and index
0131916548
Hospitality industry--Management
TX911.3.M27 / K16