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Lucas, Robert W.

Customer service : skills for success / [book] Robert W. Lucas - 4th ed. - Boston : McGraw-Hill, c2009. - xx, 294 p. : ill. (some col.)

Includes bibliographical references (p. 288) and index

ISBN: 9780073545448 (alk. paper) 0073545449 (alk. paper)

Subjects--Topical Terms:
Customer services

LC Class. No.: HF5415.5 / .L962 2009