มุมมองปกติ มุมมองแบบ MARC มุมมองแบบ ISBD

Harris, Elaine K.

Customer service : a practical approach / [book] Elaine K. Harris - 4th ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2007. - xvii, 169 p. : ill.

Includes index.

Includes bibliographical references and index

ISBN: 0131989375

Subjects--Topical Terms:
Customer services

LC Class. No.: HF5415.5 / .H289 2007