Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / [book] James A. Fitzsimmons, Mona J. Fitzsimmons - 6th ed - Boston : McGraw-Hill, 2008. - xiv, 537 p. : ill. (some col.)+ 1 CD-Rom
0071263462 9780071263467 9780077228491 007126346D (CD-ROM) 978007126346D (CD-ROM)
Service industries--Management
HD9980.5 / .F49 2008
Service management : operations, strategy, and information technology / [book] James A. Fitzsimmons, Mona J. Fitzsimmons - 6th ed - Boston : McGraw-Hill, 2008. - xiv, 537 p. : ill. (some col.)+ 1 CD-Rom
0071263462 9780071263467 9780077228491 007126346D (CD-ROM) 978007126346D (CD-ROM)
Service industries--Management
HD9980.5 / .F49 2008
