Process improvement and quality management in the retail industry /
George, Stephen, 1948-
Process improvement and quality management in the retail industry / [book] Stephen George, Chris Thomas, Arnold Weimerskirch - Hoboken, N.J. : Wiley, c2006. - xiii, 242 p. : ill.
Includes bibliographical references and index
0471723231 (pbk.)
Total quality management
Retail trade--Management
HD62.15 / .G462 2006
Process improvement and quality management in the retail industry / [book] Stephen George, Chris Thomas, Arnold Weimerskirch - Hoboken, N.J. : Wiley, c2006. - xiii, 242 p. : ill.
Includes bibliographical references and index
0471723231 (pbk.)
Total quality management
Retail trade--Management
HD62.15 / .G462 2006
