Quality management : introduction to total quality management for production, processing, and services /

Goetsch, David L., 1950-

Quality management : introduction to total quality management for production, processing, and services / [book] David L. Goetsch, Stanley B. Davis - 5th ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2006. - xviii, 814 p. : ill.

0131971344


Total quality management

HD62.15 / .G64 2006